Terms of Service

Agreement to terms

These Terms of Service (the “Terms”) are a binding agreement between you and FleetGen, Inc. (“FleetGen,” “we,” “us”) governing your access to and use of our freight-brokerage operating system and related services (the “Service”). By accessing or using the Service, or by signing an order form that references these Terms, you agree to be bound by them. If you are agreeing on behalf of a company, you represent that you are authorized to bind that company.

The service

FleetGen is the freight brokerage operating system — an AI-run, all-in-one platform with carrier verification at its core. It brings CRM, outreach, TMS, carrier compliance, accounting, and analytics into a single system so you can run a brokerage from one place. We may add, change, or remove features over time as the Service evolves.

Accounts & eligibility

You must be a business, and the individuals using the Service must be authorized representatives of that business who are at least 18 years old. You are responsible for the accuracy of your account information, for safeguarding credentials, and for all activity that occurs under your accounts. Notify us promptly of any unauthorized use.

Acceptable use

You agree not to:

• Use the Service in violation of any applicable law or regulation;
• Infringe the intellectual property or privacy rights of others;
• Attempt to access, probe, or disrupt the Service or its security;
• Reverse engineer, resell, or sublicense the Service except as permitted; or
• Upload malicious code or use the Service to send unlawful or deceptive communications.

Native modules & fees

FleetGen is offered for a flat monthly subscription, billed as set out in your order form. Native add-on modules — such as the native Carrier and TMS modules — may be switched on under the same order form. Unless your order form states otherwise, fees are billed in advance, are non-refundable except as required by law, and are exclusive of taxes. We may update pricing on renewal with notice.

Third-party tools & integrations

The Service can connect to third-party tools and integrations, such as a TMS or carrier-vetting service. Your use of any third-party tool is governed by that provider’s terms, and you are responsible for the tools you choose to connect, for the data you exchange with them, and for maintaining the rights and credentials needed to do so. We are not responsible for third-party tools and do not warrant them.

Customer data & confidentiality

As between the parties, you retain all rights to the data you and your team submit to the Service (“Customer Data”), including your shipper, carrier, and load records. You grant us the rights necessary to host and process Customer Data to provide the Service. Each party agrees to protect the other’s confidential information and to use it only as needed under these Terms. Our handling of personal information is described in our Privacy Policy.

AI features

The Service includes an AI workforce and AI-assisted features that draft communications, surface suggested actions, and help run brokerage workflows. These features assist your team; they do not replace your judgment. You remain responsible for reviewing, approving, and acting on outputs — the workflow is designed to keep a human in the loop. AI outputs may be incomplete or inaccurate and should not be treated as professional, legal, or compliance advice.

Disclaimers & warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that carrier-verification results will be complete or accurate.

Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data. Our total liability arising out of or related to these Terms will not exceed the fees you paid to us for the Service in the twelve months before the event giving rise to the claim.

Term & termination

These Terms remain in effect for as long as you use the Service or as stated in your order form. Either party may terminate for the other’s material breach that remains uncured after notice. On termination, your right to use the Service ends; we will make Customer Data available for export for a limited period and then delete it, subject to applicable law and our Privacy Policy.

Changes to the service or terms

We may modify the Service and these Terms from time to time. When changes are material, we will update the “last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised Terms.

Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not otherwise resolved.

Contact

Questions about these Terms can be sent to hello@fleetgen.ai.